Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses to the UK.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Superb Spine is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time is 3-7 days.

  • This doesn’t include our 1-3 day processing time.
  • All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us through our contact form and we will do our best to help you out.

LOST/MISSING PACKAGES

Flexihaven is not responsible for packages lost or delayed due to incorrect shipping addresses provided during checkout. Please double-check your billing and shipping information before finalizing your order. If we make an error, we will take full responsibility and reship the correct order to you at no extra cost.

CUSTOMS

Please be aware that Flexihaven is not responsible for any customs fees or import duties once your items have shipped. By placing an order with us, you consent that one or more packages may incur customs fees upon arrival in your country.

SHIPPING TIME

  • Shipping time: 3-7 business days.
  • This does not include our 1-3 day processing time.
  • Shipping times may be affected by any customs or clearance delays.

TRACKING INFORMATION

Once your order is shipped, you will receive an email with your tracking number. Please note that tracking information may not always be available for shipments with our free shipping option.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For certain carriers, it may take 1-3 business days for the tracking information to update. If your order was placed more than 7 business days ago and tracking information is still unavailable, please don’t hesitate to contact us for support.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items from the same order may sometimes be shipped separately, even if you requested combined shipping.

If you have any questions or need further assistance, please feel free to contact us via our contact form, and we will be happy to assist you.

This shipping and delivery policy has been tailored to Flexihaven, focusing on clarity and customer service. Be sure to consult with legal or logistics professionals to ensure it aligns with local regulations.